FREQUENTLY ASKED QUESTIONS (FAQs)
1. Product & Materials
Q: Are the gemstones used in ttcentergems jewelry 100% natural? A: Yes, absolutely. At ttcentergems, authenticity is our core value. All of our gemstones, crystals, and minerals are 100% ethically sourced and natural. We do not use synthetic, dyed, or lab-grown stones.
Q: How do I know which gemstone or crystal is right for me? A: You can choose based on your intuition (what draws you in first), your birthstone month, or the specific energy intention you wish to invite into your life (e.g., Rose Quartz for love, Amethyst for peace, or Tiger’s Eye for courage). Explore our "Shop by Intention" collection to find your perfect match.
Q: What materials do you use for the jewelry metal parts? A: To ensure longevity and prevent skin irritation, we use high-quality materials including 925 Sterling Silver, 14k/18k Gold Plated, and hypoallergenic stainless steel. Specific material details are always listed on each product page.
2. Sizing & Care
Q: How do I choose the correct bracelet or ring size? A: We have a comprehensive Size Guide link on every product page. For bracelets, you can measure your wrist snugly with a measuring tape and add 0.5 inches for a comfortable fit. If you are buying a gift and unsure of the size, we highly recommend our adjustable options.
Q: How should I clean and recharge my crystal jewelry? A: To clean the physical jewelry, wipe it gently with a soft, dry microfiber cloth. To cleanse and recharge the stone's energy, you can place it under the moonlight during a full moon, use sage smudge smoke, or place it on a Selenite charging plate. Avoid exposing your jewelry to harsh chemicals, perfumes, or wearing them while swimming/showering.
3. Shipping & Delivery
Q: Do you ship to the United States, and how long does it take? A: Yes, we ship standard and express to all states in the US.
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Standard Shipping: Takes approximately 7–12 business days.
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Express Shipping: Takes approximately 4–7 business days.
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Note: A tracking number will be emailed to you as soon as your order is dispatched.
Q: Where are your products shipped from? A: Our jewelry is handcrafted by skilled artisans and shipped directly from our workshop in Da Nang, Vietnam—a region world-renowned for its traditional stone carving heritage and natural gemstone artistry.
Q: Will I have to pay customs duties or taxes? A: For US orders under $800, there are generally no import duties or customs fees. For orders above this amount or shipping to other international destinations, any customs fees or local taxes are the responsibility of the customer.
4. Orders & Payments
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) via Stripe, as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Q: Can I change or cancel my order after placing it? A: Since we process orders quickly to ensure fast delivery, changes or cancellations can only be made within 6 hours of placing your order. Please email us immediately at support@ttcentergems.com with your order number.
5. Returns & Exchanges
Q: What is your return policy? A: We want you to love your ttcentergems jewelry. We offer a 30-day return policy for all unworn items in their original packaging. Please note that buyers are responsible for return shipping costs unless the item arrived damaged or defective.
Q: What should I do if my item arrives damaged? A: We take great care in packaging, but if your item arrives damaged during transit, please contact us at support@ttcentergems.com within 48 hours of delivery with a photo of the damaged item and its packaging. We will gladly send you a replacement free of charge.
Still have questions?
We are here to help! Please feel free to reach out to our team at support@ttcentergems.com or via our Contact Us page. We will get back to you within 24 hours.